Shipping policy

 

Shipping Policy

 


Last updated: January 1st 2026

At POTXFORK, every order is packed with care and intention. As a growing independent brand, we’re committed to getting your pieces to you as smoothly and honestly as possible.


 

Processing Time

 


All orders are processed within [2–5] business days after payment is confirmed.

Orders are not shipped or delivered on weekends or holidays.


During product launches, restocks, or high-volume periods, processing times may be slightly longer — we appreciate your patience as a small team.


 

Shipping Rates & Delivery Estimates

 


Shipping charges for your order will be calculated and displayed at checkout.


Estimated delivery times (after processing):

 

  • Domestic (U.S.): [3–7] business days

  • International: [7–21] business days (varies by location)

 


Delivery times are estimates and not guaranteed.


 

Tracking Your Order

 


Once your order ships, you’ll receive a confirmation email with tracking information. Please allow up to 24–48 hours for tracking updates to appear.


 

Shipping Carriers

 


We currently ship using trusted carriers such as USPS, UPS, or DHL, depending on destination and service availability.


 

International Shipping

 


International customers are responsible for any customs duties, taxes, or import fees charged by their country. These fees are not included in shipping costs and are outside of our control.


 

Incorrect Address Disclaimer

 


Please double-check your shipping address at checkout. POTXFORK is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.


If an order is returned to us due to an address issue, the customer will be responsible for reshipping costs.


 

Lost or Stolen Packages

 


Once a package is marked as delivered, POTXFORK is not responsible for lost or stolen items.

If your tracking shows delivery but you haven’t received your package, we recommend checking with your local carrier or neighbors first.


That said — if something feels off, reach out and we’ll do our best to help.


 

Order Issues & Support

 


If you experience any issues with your order, please contact us at:

[support@potxfork.com]


Include your order number and a brief description of the issue so we can assist you quickly.